Legal document
Refund Policy
This Refund Policy governs all refund requests made in connection with purchases on platforms operated by Vidyasage Labs ("Vidyasage Labs", "we", "our", or "us"), specifically:
- Velvuri — PM Judgment Training platform (velvuri.com)
- Kelvuri — Nurse Interview Preparation platform (kelvuri.com)
This Policy forms part of the Terms and Conditions and must be read in conjunction with the Privacy Policy. Completion of a purchase on any Vidyasage Labs platform constitutes acceptance of this Policy in full.
All payments are received by Vidyasage Labs as the legal entity. The product or platform name (Velvuri or Kelvuri) will appear as the service description on invoices and receipts; the merchant name is Vidyasage Labs.
This Policy is governed by the laws of India. Any disputes arising under or in connection with this Policy are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
Contents
1. Before submitting a refund request
Platform content across Velvuri and Kelvuri is developed with input from subject-matter practitioners and is subject to continuous review and improvement. Users are advised to contact Vidyasage Labs at hello@velvuri.com before submitting a formal refund request. Many concerns — including access issues, content queries, or technical problems — may be resolved through direct support without a refund being necessary.
2. Refund eligibility window
A refund request must be submitted within 7 days of the date of purchase. Requests received after this period will not be considered, except to the extent required by applicable law in the user's jurisdiction.
The 7-day window provides a reasonable opportunity to identify genuine technical issues or accidental purchases, while limiting refund claims to a period within which content consumption remains minimal.
3. Usage-based eligibility
Refund eligibility is conditional upon the volume of Platform content accessed by the user at the time of the request. The following thresholds apply across both Velvuri and Kelvuri:
A refund request is accepted only where the user has attempted a minimum volume of content. Requests submitted without any content engagement will not be processed, as they indicate the Platform has not been meaningfully evaluated.
Where a user has exceeded the maximum usage threshold, substantial Platform value has been received and the account is no longer eligible for a refund. Platform content is a proprietary digital product; access constitutes delivery of the purchased service.
4. Refund type and amount
Vidyasage Labs does not issue full refunds. All approved refunds are partial, calculated by reference to the level of Platform access provided, content delivered, and administrative costs incurred. The applicable refund is determined as follows:
Up to 10 scenarios and up to 20 MCQs Verified technical failure or confirmed Platform error 75%
11–20 scenarios or 21–50 MCQs Dissatisfaction where the Platform has functioned as intended 50%
More than 20 scenarios or 50 MCQs Any circumstance Not eligible
- The applicable refund percentage is determined at Vidyasage Labs's sole discretion, following a review of account activity and the nature of the request.
- A user's performance on practice content does not constitute a defect in the Platform and does not form grounds for a refund.
- Each registered account is entitled to a maximum of one refund across all Vidyasage Labs platforms. Subsequent refund requests from the same account or the same user on any platform will not be accepted.
5. Refund request procedure
All refund requests must be submitted to Vidyasage Labs by email. Requests initiated through any other channel — including social media, third-party review platforms, or payment provider dispute procedures — will not be considered unless and until a formal request has been received by Vidyasage Labs directly.
Submit refund requests to:
Include your registered email address, the platform (Velvuri or Kelvuri), the order reference where available, and a description of the grounds for the request.
Upon receipt of a request, the following process applies:
Acknowledgement — within 1 business day
Vidyasage Labs will confirm receipt of the request within 1 business day.
Review and resolution
Vidyasage Labs may review the account, request further information, and where appropriate, propose a resolution prior to processing a refund — such as a technical remedy, extended access, or account credit. Acceptance of any proposed resolution is at the user's discretion.
Decision — within 5 business days
A decision will be communicated to the user's registered email address within 5 business days of receipt of the request.
Processing — within 7 to 10 business days
Approved refunds will be processed within 7 to 10 business days and credited to the original payment method. Actual credit timelines may vary depending on the user's payment provider. Access to paid Platform features will be revoked upon approval of the refund.
6. Circumstances in which refunds will not be granted
No refund will be issued in any of the following circumstances:
- The request is received more than 7 days after the date of purchase.
- The account has exceeded the maximum usage threshold — more than 20 scenarios or 50 MCQs attempted on the relevant platform.
- Substantial Platform content has been downloaded, exported, or printed prior to the submission of the request.
- A refund has previously been issued to the user in connection with any Vidyasage Labs platform (Velvuri or Kelvuri).
- The request forms part of a pattern of misuse, including repeated purchase and refund cycles, account sharing, or facilitation of group access to paid content.
- The basis of the request is the user's own performance on practice content. Subjective dissatisfaction with content difficulty does not constitute a Platform defect.
- The account is subject to suspension or has been found to have violated Vidyasage Labs's Terms and Conditions.
- A chargeback or payment dispute has been raised with the user's payment provider prior to submitting a formal request to Vidyasage Labs.
- The account is held under an institutional or sponsored arrangement governed by a separate agreement between Vidyasage Labs and the relevant institution.
7. Institutional and sponsored accounts
Where a college, employer, or other institution has purchased Platform access on behalf of users under a separate agreement with Vidyasage Labs, this Refund Policy does not apply. Refund and billing matters for institutional accounts are governed exclusively by the terms of the relevant institutional agreement.
8. Amendments to this Policy
Vidyasage Labs reserves the right to amend this Policy at any time. Amendments take effect upon publication on this page, accompanied by an updated effective date. Continued use of any Platform following publication constitutes acceptance of the amended Policy. Purchases made prior to an amendment are governed by the version of the Policy in force at the time of purchase.
9. Contact
For questions about this Policy or to submit a refund request, contact Vidyasage Labs at: